Refund policy
At Little Luxuries, we want you to love your purchase. If something isn’t quite right, please review our return and refund policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition and packaging.
- Jewelry must not show signs of wear, scratches, damage, or alteration.
- All original pouches, boxes, and packaging must be included.
- Proof of purchase or your order number is required.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return:
Please contact us at Littleluxuries.office@gmail.com within 7 days of receiving your order.
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item, if requested
Please wait for return instructions before mailing your item back.
Return Shipping
Original shipping fees are non-refundable. We do not cover any shipping charges for return or damaged items, but we can send you a new package once you will pay shipping charges.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Please allow your payment provider or bank additional processing time for the refund to appear in your account.
Jewelry Care & Tarnishing:
Our jewelry is designed to be anti-tarnish, but the longevity of plating can vary depending on factors such as perfumes, lotions, chemicals, and frequency of wear.
Tarnishing, fading, discoloration, or wear caused by improper care is not considered a manufacturing defect and is not eligible for a return or refund.
For best results, avoid contact with water, perfume, lotions, sweat, chlorine, and household chemicals. Store jewelry in a dry place when not being worn.
Final Sale Items are cannot be returned or exchanged.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow our return policy.
Lost or Stolen Packages:
Little Luxuries is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.
If your package appears to be delayed or lost in transit, please contact the shipping carrier first. We will do our best to assist you with the claim process.
Contact Us:
For return or refund questions, please contact:
Email: LittleLuxuries.office@gmail.com
We reserve the right to refuse a return that does not meet the requirements outlined in this policy.